- Frequently Asked Questions
Nomadic Tours FAQ’s
Before you Travel
How much is the deposit?
£100 per person
When is the balance due?
8 weeks prior to the tour departure date or immediately if booked within that time. Temporarily 4 weeks since Covid-19.
Does the tipping kitty cover the main tour guide?
No, but if you are happy with the service, we recommend $4 to $5 USD per day or local currency equivalent.
Does the tipping kitty cover toilets?
The tipping kitty covers - hotel porters, hotel waiters, local guides for city tours, airport drivers, Berber camel herders and restaurant tips.
Is the tipping kitty per booking or per person?
The tipping kitty is per person but adults only on our two-family tours CK9 & CKB12.
How can I find out the driving times for the tour I am on?
Please download the tour dossier from the website to see driving times for your tour.
Do you charge a booking fee or credit card fee?
No, there is no charge to use a credit card and we do not charge a booking fee.
What methods of payment do you accept?
Visa, Mastercard, Visa debits, Mastercard debit.
How can I find out what I need to bring on tour?
We will send you a voucher & checklist once your balance is paid which includes items to bring.
Is the arrival airport transfer included in the tour price?
The arrival only transfer is included if you arrive on the start date of the tour or have booked pre-accommodation directly with us for our joining hotel.
Do you provide a return transfer to the airport?
No, the return transfer is not included but our guide can assist with booking a local taxi.
Can you pick me up from another hotel or train station?
No, we can only collect from the airport on arrival.
What are your cancellations charges?
These can be found in our booking conditions at the bottom of our home page. The £100 deposit is non-refundable, but the balance depends on how long before your travel date that you cancelled.
What are the names of the starting hotels you use?
In Marrakech, we use Hotel El Andalous and in Casablanca, we use Hotel Diwan.
What is the accommodation like on the tours?
We mainly use 3* hotels, some 4*and an authentic Berber Camp in the Sahara Desert.
What currency do I need?
The local currency is Moroccan Dirham, but you cannot buy this currency before you enter Morocco. You can use local cash machines or an Exchange Bureau. There is an ATM at Hotel El Andalous also.
What is thea approximate conversion rate to Moroccan Dirhams?
£1 GBP = 12 MAD
€1 EURO = 10.77 MAD
$1 USD = 9.54 MAD
What airlines fly to Marrakech?
There are 4 main companies to look for: Royal Air Maroc, Easyjet, Ryanair and British Airways.
The flight I’m looking at arrives at 8pm on day 1 of the tour so I will miss the 6pm welcome meeting. Is this ok and will I miss my transfer?
This is not a problem. Your transfer will still be included, and our guide can brief you once you arrive at the hotel.
My flight arrives a day early/leaves a day later, where can I stay?
We can arrange pre or post accommodation for you at our joining hotels where you start/finish the tour. £45 single, £60 Twin or Double, £80 Triple. Costs are per room per night.
I see there are a few websites offering tours with the same itinerary. What is the difference?
Nomadic runs the tours you are comparing, but we also work some other tour operators which sell into our tours.
I am travelling on my own, do I have to pay extra?
No. We operate rooms on a share basis, so if you are happy to share a twin room with someone of the same sex, then you do not have to pay extra. You can opt to pay a single supplement if you prefer.
How can I find out how much the single supplement is?
Please download the tour dossier or look in the What’s Excluded section on the website.
Are your tours guaranteed departures?
We require a minimum of 2 passengers to run a tour. If for any reason, there are cancellations leaving only 1 person travelling (which is a very rare occurrence), we would let them know and give them the option to stay on tour or join another one departing at the same time.
Visas, Passports & Travel Insurance
Do I require a visa to enter Morocco?
Visas are generally not required for British, Australian, New Zealand, US, Canadian and other EU Nationals for a stay of up to 3 months. All other nationalities should contact the relevant embassy for details.
Can you provide me with a confirmation letter to get my visa issued?
Yes, once your balance is paid in full, please contact us to get this issued.
Do I need Travel Insurance?
Yes, this is mandatory to join one of our tours. STA’s premium travel insurance covers optional activities. Their number is 0333 321 0099. If you are an International living in the UK, then STA will cover you if you have been living here for 3 months (ideal for international students).
Please ensure insurance covers repatriation should you need to fly home due to illness.
During the tour
I cannot locate the airport transfer.
Please come outside the arrival’s hall & look for someone holding a banner with Nomadic or your name. If not transfer within 30 minutes, call +212 661 252381 or +212 662 175 808.
Do I need to bring a sleeping bag?
We recommend a 3-4 season sleeping bag for Nov-Apr tours as we only provide a blanket in the desert camp plus you may wish to take a bedsheet and pillowcase all year round.
Can I bring a suitcase, or does it have to be large soft backpack?
Yes, a soft material, small to medium suitcase is fine and should not exceed 20kg per person.
What time is check-in at the first hotel?
Check-in is from 14:30pm
If I get sick during the tour, can I access a pharmacy or doctors?
Yes, our guide and driver will take you to the nearest pharmacy or doctors and help you as best they can to get you on the road to recovery.
What if I need to leave the tour early?
Our guide will ask you to fill out a form but if you know in advance, please advise before you travel.
I am a female travelling alone, what type of clothes should I wear?
Morocco is predominantly a Muslim country, so we ask all our customers to respect and adhere to (when appropriate) the dress code of the Islamic faith. Once on the road, you can wear shorts and a vest but always be aware of your surroundings and carry something to cover shoulders or knees.
Do I have to ride the camel in the camp?
It is a great experience to watch the sunset & sunrise but if you cannot ride the camel, that is not a problem. You can stay back at the Auberge or take a walk.
How are the camels treated?
We follow the ABTA guidelines and work with our destination partners to ensure all animals are treated with the best possible care. Please see our Animal Welfare policy online for more details.
Do tours still run during Ramadan?
Yes, our tours will still run, however, the Hassan Mosque tour in Casablanca does not run in the afternoons so could be missed on some tours. Shops open later in the morning and everything closes during the sunset meal.
Do you cater for special dietary requirements?
The restaurants will do their best to try and accommodate your dietary requirements so please let us know ahead of time. Please bear in mind, that bread and cous-cous is a main staple of Morocco. We recommend taking your own snacks throughout the tour and can stop at a local supermarket if required.
How far is it to walk to the Medina or shops in Marrakech?
There is a shopping mall which is a 5-minute walk from Hotel El Andalous, and the Medina is approx. 20 minutes on foot.
Is bottled water provided free on tours?
Not usually no. Please buy bottled water or bring a plastic bottle than can filter the water. We are partnered with Water To Go and our customers receive a 25% discount on any water to go product which are BPA free bottles with a built in 3-in-1 filtration system.
How far do you walk on the Berber Migration 11-day tour and what is the accommodation like?
You will walk around 4-6 hours per day, sometimes on challenging terrain, so please bring decent walking shoes. There are no shower facilities on this tour, you will use a bucket and water – an authentic experience! Trekking tours are a mixture of hotels, basic rustic lodges and camping outdoors. Some nights are spent sharing one large room in a local family’s home, with basic facilities available. It will be clean and tidy with a sink and running water for washing. The area can be remote in the mountains where there are no hotels.
After your tour
What time do we have to check-out of the hotel?
Check-out is by 12pm.
Can I use the facilities at the hotel after check-out?
Yes, you can enjoy the hotel facilities before you head on to your next destination.
How much is a taxi from the hotel in Marrakech to the airport?
Approximately £10 or 11 Euros for the 15-minute petite taxi to the airport.
How much is a taxi from Marrakech to Casablanca?
Approximately £100 and a 3-hour journey.
How much is a taxi from Moroccan House Hotel to Casablanca Airport?
Approximately £25 for 1-4 passengers in a taxi.
How can I provide feedback if I was unable to complete this on the tour?
We will send you an email with a link after the tour or you can contact us directly. We appreciate any feedback to help us improve.
If I have a complaint, how should I contact you?
In the first instance, please deal with your guide during the tour. If you wish to take up a complaint afterwards, please email firstname.lastname@example.org .
Do you offer discounts off future tours?
For return clients, please do contact us via email or telephone to see what we can offer you.