COVID-19

Book with Confidence

We just can't wait here at Nomadic to welcome back our friends & travellers to Morocco just as soon as it is safe and legal to do so.

Together with our guides in Morocco, following advice from the Ministry of Tourism in Morocco, we have created a substantial safety protocol and have safety measures in place in the places you visit to make you feel welcome and safe whilst travelling through this amazing country.

The safety measures will be continuously monitored and updated when and if required. Your guide will be with you to keep you updated during your tour.

Financial Piece of Mind

We are a fully bonded Tour Operator with ABTA and ATOL, so your money is in safe hands.

Flexibility

We have made it easy to change your travel plans up to 28 days prior to your tour departure. You can choose a new date or tour without incurring extra costs.

Tour balances are now due only 28 days before departure.

This will give you plenty of time to be assured that your tour is going ahead and that you are able to travel to Morocco.

In case that you decide to change your mind, then you can cancel at least 28 days before your trip departs (during the pandemic only), for Covid-19 related reasons and get a FULL REFUND or transfer to another tour date at NO CHARGE.

For cancellations within 28 days of your departure, please see cancellation policy below.

Cancellation policy - Please see our Covid-19 page booking conditions which override our standard conditions during the pandemic:

All Nomadic clients that have requested a refund since the Covid-19 pandemic, have received a FULL cash refund.

Clients that were able and wanted to postpone their tour were able to do so FREE of charge.

It is as simple as that!

To give you the confidence to book with Nomadic we have made the following booking condition amendments. Tour balances are now due only 28 days before your tour departure date. This will give you plenty of time to be assured that your tour is going ahead and that you are also able to travel to Morocco. In the event you are unable to travel due to Covid-19, (evidence of a positive test or quarantine required) our Covid-19 cancellation conditions apply. In the event you change your mind or can’t travel for any other reasons, then our standard booking conditions apply.

1. If Nomadic Tours cancel your tour:

In the event that Nomadic Tours have to cancel your tour before departure, or a travel ban has come in to place in Morocco, you will receive a FULL REFUND of your deposit and NO balance payment will be due, or you can keep your credit on file for another departure within 18 months.

2. If a client cancels the tour:

FREE of charge postponement of your tour to be re-booked for travel within 18 months of the original departure date, or FULL cancellation at NO charge will be offered up to the departure date of your tour, if a travel ban or lockdown has come into place in the country you are departing from.

For Covid-19 sickness Cancellations (evidence must be provided):

You can transfer your trip to someone else with 7 days written notice, £50 admin fee applies.

Covid-19 Cancellation Conditions (Covid related cancellation):

Period when notice of cancellation for Covid-19 related issues apply:

More than 28 days Loss of deposit only

Between 15 to 28 days 75% of total price paid

Between 0 to 14 days Credit voucher for 18 months or claim on travel insurance policy

In all other non-Covid-19 related cases, normal cancellation policy and charges apply. Below are our adjusted standard terms used during the Covid-19 pandemic only.

Standard Cancellation Conditions during the pandemic (non-covid cancellation):

Period when notice of cancellation for non-covid related issues apply:

More than 28 days Loss of deposit only

Between 15 and 28 days 75% of total price paid

Between 0 and 14 days 100% of total price paid


Pre Tour

You will receive an email prior to your departure with the latest updates, health and hygiene guidelines in accordance with local guidelines specific to your trip.

During your tour

All safety measurements are taken according to the local guidelines and your Tour guide will inform you and manage these.

Some of the tour adaptations are, travelling in small group / bubbles, social distancing, only hotels and restaurants that are safe and following the local rules and regulations will be visited, cleanliness of the transport used etc

For more detailed information, please visit Covid-19 information page on our website. ( create hyperlink)

Post tour

We welcome all feedback so we can continuously improve our tours.

All Nomadic clients that have requested a refund since the Covid-19 pandemic, have received a FULL cash refund. Clients that were able and wanted to postpone their tour were able to do so FREE of charge. It is as simple as that!

In the event of a local lock down you would not be entitled to a refund from Nomadic Tours, but if you are prevented from travelling, you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed. In the event of a local lock down you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lock downs only apply to services provided in the area affected. If you are not allowed to travel provided you took out your insurance before any local lockdown preventing you from travelling your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of Travel Disruption Extension Under these circumstances if the UK Government or local authorities have not issued any advice before you bought the policy you will be covered if a local lockdown preventing you from travel is brought in. Equally when you bought your policy which includes Travel Disruption Extension this should cover you if there was not a publicly known outbreak or quarantine in the resort you are travelling to.