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Nomadic Tours - Covid-19 Compliance Policy – Date 12/10/2020 (We are scheduled to resume our tours from 27th March 2021).
What is the situation in Morocco?
We are pleased to announce and inform you that Morocco is dealing with and controlling the pandemic created by COVID-19.
The Government are working very hard to ensure they can offer a safe destination before opening up it's borders to tourism.
Our tour guides and the Moroccan people can’t wait to welcome you to their beautiful country.
Our Covid-19 refund and wellbeing Promise;
We want you to feel reassured that when you book with Nomadic Tours, that your money is safe with us and we are looking after your wellbeing whilst on tour.
Please see our FAQ’s below to put your mind at ease.
Have you made any Covid-19 amendments to your booking terms and conditions?
To give you the confidence to book with us we have made the following booking amendments; Tour balances are now due only 28 days before departure. This will give you plenty of time to be assured that your tour is going ahead and that you are able to travel to Morocco. In the scenario that you are unable to pay the balance due to Covid-19, if evidence can be provided (see below) that you are unable to travel due to Covid-19 up to departure, you will receive a refund of your deposit or a FREE of charge transfer to another date and not have to pay your balance payment of course. In case that you decide to change your mind, then you can cancel at least 28 days before your trip departs and get a FULL REFUND or transfer to another tour or tour date at NO CHARGE.
For cancellations within 28 days of your departure, please see cancellation policy below.
What happens if I or Nomadic Tours cancel my tour?
In the case that Nomadic Tours have to cancel your tour before departure, you will receive a FULL REFUND of your deposit and NO balance payment will be due. FREE of charge postponement of your tour or FULL cancellation at NO charge will be offered up to the departure date of your tour, if the following evidence can be provided:
You are not able to travel due to testing positive for COVID-19 or a member of household tested positive and / or you are required to self-isolate
Your flight has been cancelled by the airline Travel ban has come into place in the country you are departing from Travel ban has come into place in Morocco
Travel ban or lockdown has come into place in the country you are departing from
Travel ban has come into place in Morocco
In all other non Covid19 related cases, normal cancellation policy and charges apply
|Period when notice of cancellation is given before departure||Cancellation Charge|
|More than 56 days||Deposit only|
|Between 29 and 56 days||50% of total price paid|
|Between 15 and 28 days||75% of total price paid|
|Between 0 and 14 days||100% of total price paid|
What has Nomadic Tours Refund policy been during the COVID-19 pandemic?
All Nomadic clients that have requested a refund since the Covid-19 pandemic, have received a FULL cash refund. Clients that were able and wanted to postpone their tour were able to do so FREE of charge. It is as simple as that!
What happens if there is another outbreak in Morocco and I need to leave the country?
Through our contacts on the ground, our guides and the 24/7 involvement of our Managing Director we managed to repatriate all of our clients within 5 days of border closures during the outbreak in March. Should this happen again, we will repeat this effort.
How safe will my tour be in Morocco?
We will keep group sizes small in order to maintain a low risk ‘small group bubble’, with an average of 10 guests in each group Additionally, group members will be asked to do a temperature check on arrival or within the first 12 hours of the start of the tour For now, your Nomadic Guide won’t shake hands on arrival or hug on departure You will be asked by your Nomadic Guide to report any COVID symptoms immediately, so that appropriate action can be taken to safeguard the group. Your Nomadic Guide will carry some extra personal protection equipment, for example face masks, disposable gloves, hand sanitiser, thermometer; surface cleaning materials, etc In the unlikely event that your group needs to self-isolate, your local team will offer support throughout. We will help arrange accommodation and food and help to organise medical care and liaise with your insurance provider. In the unlikely event that a guide contracts COVID, they will be replaced immediately You will be required to wear a face covering in all public places whilst on tour Members who are travelling in bubbles with their spouse, family or friends are of course able to share room/s together. For those of you that prefer not to share a room with someone of the same gender, then Single room supplements will be available The minister of Tourism in Morocco have provided detailed guidelines for all areas in travel & tourism. We will give you a brief summary on each section below, but for the full detailed information please contact us directly.
Moroccan airport guidelines
On arrival at any Moroccan airport, the Moroccan minister of Tourism have created a full set of guidelines. Temperature control and health declaration on arrival As required by Morocco Health Authorities, all passengers must be subject to temperature control / check when they arrive at the airport. Passengers whose temperature is elevated will be directed to a medical centre for further examination. All passengers are required to complete the health declaration form required by the Health Authorities. All passengers must wear a face mask and respect the correct 1.5m social distance in all areas of airports. For more details and guidelines for all areas in the airport including Baggage reclaim, Customs, restaurants, etc please follow the link below (Please contact us if you want to see the full guidelines).
How will I get from the airport to the hotel?
You will be collected from the airport and taken to the joining hotel in our own mini vans. Should you need to take a taxi from the airport, please follow the instructions sign posted at the airport and read the details of the guidelines re taxis
Morocco Hotel guidelines
Delay check in and checkout hours from one client to another to avoid the risk of traffic . Install distributors of hand sanitizer in common areas. Ensure compliance with social distancing measures (1.5 m or 1m if in restaurant, transport) Make it mandatory for staff to wear masks in common areas welcoming customers. (Please contact us if you want to see the full guidelines).
Morocco Restaurant guidelines
At the entrance of each tourist restaurant and at convenient places of high traffic areas (kitchen entrance, delivery area, etc.) place a disinfectant and non-slip mat Reduce the capacity of the restaurant room and separate the tables by a minimum distance of 1 meter (including for terraces). Ensure that air conditioning systems are run over to renew the air more regularly and to promote the natural ventilation of the premises when possible. Ensure respect for social distancing and control the flow of customers (Please contact us if you want to see the full guidelines).
Morocco Tour Guides guidelines
Protective measures against COVD-19 must be implemented: before, during and after the guides service (visit to tourist monuments, museums, natural sites, excursion, etc.). Carry a PPE / hygiene kit (masks, gloves, disinfectants, etc.) All our tour guides will have emergency and contact numbers for you to get the best treatment (Please contact us if you want to see the full guidelines).
Morocco Transport guidelines
Here are the essential guidelines from the Moroccan Minister of Tourism for transportation; Install a physical barrier / screen between the driver and the client(s) If the installation of a physical barrier is not possible for security reasons, the driver must wear a protective mask If the installation of a physical barrier is not possible for security reasons, the driver must wear a protective mask Promote the greatest possible distance; Limit the number of customers per vehicle in order to respect as far as possible the distance of 1 meter between customers Disinfect the surfaces frequently touched by customers (eg: interior handles, exterior handles, interior of the door, seat belts, etc.), with the usual disinfection products between each client use. Gloves may be appropriate for disinfection to protect hands from products that may be irritating. Ventilate the passenger compartment as often as possible, if the temperature allows it, and do not put the ventilation in air recirculation mode. (Please contact us if you want to see the full guidelines).
What are the current international airport and flight guidelines?
For travel to and from any airports in the UK please follow the Government guidance on public transport and aviation Safe travel guidance – UK Gov https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#public-transport Safe air travel guidance – UK Gov https://www.gov.uk/guidance/coronavirus-covid-19-safer-air-travel-guidance-for-passengers Aviation passenger Guidance – UK Gov https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/891521/Aviation_Guidance_Poster.pdf (Should you be travelling from a departure airport outside of the UK, please refer to your local government advice on travelling)
Do I need Travel Insurance to join one of our tours?
Travel insurance has always been mandatory to join any of our tours. It is essential you have the correct travel insurance. For your travel insurance to be valid, the FCO must have removed their advice against 'all but essential travel'; we expect this to happen as part of the air bridges. You should check that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contact COVID-19 during your holiday. If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurer to check you are covered . Some insurance policies are allowing customers extensions on their policies to cover specifically for COVID-19. Some Travel Insurance that cover COVID-19 have exclusions from cover, please read the small print carefully. After much research we have found that Campbell Irvine seems to offer the most inclusive and comprehensive cover. Please compare various providers to make sure the cover is right for you. Campbell Irvine Travel Insurance FAQ's Campbell Irvine Travel Insurance Policy Wording Campbell Irvine Travel Insurance Summary
What happens if someone on my trip exhibits symptoms of Covid-19?
Quickly acting to place distance between the unwell traveller and others Depending on location this may be through physical distance or the use of Personal Protective Equipment such as a face covering and disposable gloves Seeking medical advice and facilitating testing Liaising with local authorities and government and follow their directives on any quarantine measures All our tour guides will have emergency and contact numbers for you to get the best treatment (Steps above include, but are not limited to)
What happens in the event of a “Local” lockdown in the UK preventing our group, or any member of our group from travelling. Will I be entitled to a refund?
In the event of a local lock down you would not be entitled to a refund from Nomadic Tours, but if you are prevented from travelling, you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed. In the event of a local lock down you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lock downs only apply to services provided in the area affected. If you are not allowed to travel provided you took out your insurance before any local lockdown preventing you from travelling your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of Travel Disruption Extension Under these circumstances if the UK Government or local authorities have not issued any advice before you bought the policy you will be covered if a local lockdown preventing you from travel is brought in. Equally when you bought your policy which includes Travel Disruption Extension this should cover you if there was not a publicly known outbreak or quarantine in the resort you are travelling to.
Please note we reduced our balance due date from 56 to 28 days before departure. Our deposit amount is only £100, so hopefully this along with our REFUND PROMISE will give you confidence to book when you are ready.
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